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Have you received a payment request from Clearfini? Establish contact.

Your path to a
fair solution.

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Pay outstanding invoices and receive assistance with your questions

Have you received a payment request from us and are unsure what it means or what to do next? No need to worry. On this page, you will find all the important information explained in simple terms.

You will find answers to many questions in our FAQs. If you have any unanswered questions, please feel free to send us a message or arrange a telephone appointment.

FAQs – Frequently asked questions

We have contacted you so that you can settle your outstanding debt.

Clearfini acts on behalf of companies when they have debts or claims, against other persons, which have not been settled, even though an obligation to do so applies. If a default has occurred, Clearfini takes over the debt collection for the commissioning companies. These are primarily banks or leasing companies. At Clearfini, we support these companies in recovering what they are entitled to. To that end, we write to or telephone the person under obligation to pay or contact them by way of an announced visit via our field service.

All our internal and field staff are specially trained and qualified and have many years’ experience in dealing with exceptional financial situations. They are trained to communicate respectfully and in a solution-oriented manner at all times.

Insofar as our trained field service team is involved in your case, we shall have named the person responsible for your case in our payment request and made their contact details available to you. You are welcome to arrange an appointment for a visit yourself. Simply use the visit request form on the Clearfini portal. 

You can find the account details, such as the account holder, IBAN and BIC, in the letter we sent you by post. To simplify the payment process, the same letter contains a QR code that you can use to easily transfer all payment details to your online banking portal. This saves you the cumbersome and error-prone task of manually entering payment details in the online transfer order. Of course, you are free to choose whether or not you wish to complete the online transfer order using the QR code or manually.

Please at all times include your Clearfini file number as the payment reference. Similarly, you can find this in our letter. Please make sure that you use the correct payment reference. Only then can we can allocate your payment correctly.

Go to the FAQs with all questions

Debt collection: Have you received a payment request?

We can help you. If we are commissioned by your contracting party, the process will be as follows: 

When you need a quick response:

We will help you as quickly as possible.

Write to us or call us. We shall be happy to answer your questions. You can easily arrange a visit or telephone appointment via our Clearfini service portal.

We shall, of course, treat your data confidentially.

Please contact us

Good to know about Clearfini

You will only deal with qualified employees in our back office and field service teams.

We aim to find a fair solution.

The sooner you contact us, the more we will be able to help you.

We shall, of course, treat our communications confidentially.