That depends our the requirements of our Principal (i.e. your contracting party). We would be happy to discuss your situation and the options available for an instalment payment agreement during a personal meeting. Please use the contract form to establish contact with us in writing.

We shall be happy to help if you are unsure about the current outstanding amount, or if you have any doubts about the amount stated in our payment request. You can request a current statement of account from us or view it directly in the Clearfini portal. It is very easy: simply log in to the Clearfini portal with your personal access data from our letter and view your outstanding claims directly. This statement of debt will tell you exactly

• whether or not you have already paid,
• the amount that is still outstanding and
• what such an outstanding amount comprises.

If necessary, we shall ask your contracting party for a detailed account statement for your contract. Please send us a request via our Clearfini portal. Of course, you can also request the account statement directly from your contracting party.

You can find the account details, such as the account holder, IBAN and BIC, in the letter we sent you by post. To simplify the payment process, a QR code is available that you can use to easily transfer all payment details to your online banking portal. This saves you the cumbersome and error-prone task of manually entering payment details in the online transfer order. Of course, you are free to choose whether or not you wish to complete the online transfer order using the QR code or manually.

Please at all times include your Clearfini file number as the payment reference. Similarly, you can find this in our letter. Please make sure that you use the correct payment reference. Only then can we can allocate your payment correctly.

You are already in default of payment. Please pay the outstanding amount as soon as possible, but no later than the payment date specified in our written notification.

If you are only able to make the payment at a later date due to certain circumstances, please contact us without delay so that we can work together to find a mutually acceptable solution.

If your contract with your contracting party has been cancelled, normally it will no longer be possible to continue it. Please check the cancellation documents and contact your contracting party directly if you have any questions about your contract and continuing it. Your previous contracting party has exclusively commissioned us to collect the outstanding debts. Your contracting party remains your point of contact in respect of any other matters. 

You can find the reference in the payment request we sent you by post. Please make sure you quote this reference number as the payment reference when making your payment. Only then can we can allocate your payment correctly.

In such a case, further measures shall be taken to collect the debt, the cost of which you may need to bear in addition to your late payment. 

You can access your data and log in to the Clearfini service portal as long as we are processing your request. Once processing is complete, access will automatically end. If your login details do not work despite a current order, please contact our team via the contact form. We shall help you as quickly as possible.

You can find detailed information and assistance on the subject of repossessions on our information page set up specifically for that purpose. 

Learn more about repossessions by Clearfini